Introduction
We understand that plans can change. This policy ensures fairness for all families while protecting the limited places available on each course.
1. Booking and Payments
– Each course runs for 12 weeks.
– A GBP 25 deposit is required at the time of booking to secure your child’s place.
– The remaining GBP 50 balance is due on or before the first session.
– Spaces are limited, and once booked, your child’s place is reserved exclusively for them.
2. Refunds and Credits
Before the Course Starts:
– If you cancel before the first session, the GBP 50 balance (if paid) will be refunded, and the GBP 25 deposit will be credited for future use.
– The GBP 25 deposit is non-refundable, as it secures your child’s place that another child could have taken.
After the First Session (Before Week Two):
– You can choose one of the following options:
- A GBP 50 refund, forfeiting the GBP 25 deposit, or
- A GBP 75 credit (deposit + balance) to use towards a future course.
– Although courses are technically non-refundable, we offer this flexibility to support returning families.
After Week Two Has Started:
– If only the GBP 25 deposit has been paid, it can still be credited in full (provided the child has not attended).
– If the full GBP 75 has been paid: – The GBP 25 deposit is non-creditable.
– The GBP 50 balance is credited minus GBP 5 per week that has passed (e.g. Week 3 -> GBP 40, Week 5-> GBP 30).
– This reduction reflects time elapsed and participation in the course.
3. Credit Rules
– Credits never expire.- Credits can be used for any future course.
– It is the parent’s responsibility to find a suitable future course.
– We are not obliged to offer the same venue, day, or time.
– Credits may be transferred between siblings under the same parent account but cannot be transferred to other families or friends.
4. Cancellations by Us
– If a session is cancelled (e.g. due to weather, coach illness, or venue unavailability), it will be rescheduled or the course will be extended where possible.
– If the entire course is cancelled, a full refund (including deposit) will be issued.
5. Communication
– Parents can contact us by phone, email, or in person to discuss cancellations or credits.
– Our team will confirm the outcome promptly and clearly.
– We aim to handle every case fairly and consistently.
6. Our Commitment
We strive to be fair, transparent, and understanding with every family. Whenever possible, we will offer credits as a goodwill gesture to encourage children to return when ready.